You can register on the new member registration page.

If you have forgotten your password, please go to the login page.
If you have forgotten your ID, we will notify you of your ID by email by verifying your registered email address and name.
If you have forgotten your password, you can reset it by accessing the "password reset screen" from the URL provided in the password reset email and entering the 8-digit key issued when the email was sent.

Please select a product by searching by product category. Next, select your desired size and quantity and add it to your shopping cart.
Please follow the steps to proceed to the payment screen.

You can also place orders without registering as a member.

You can choose from two types of color ribbons for free. Please add the wrapping service to your cart from the product details page, cart page, etc. and proceed to the order process.

If you contact us after completing your order but before shipping, we will accept your request, but please note that we cannot accept changes or cancellations after shipping.

After placing your order, we will send a detailed order details to your registered email address. If you do not receive the email, please check if the email address you registered is correct on the MEMBER page.
For any other questions, please contact ROZILICA customer service .
TEL:03-6555-4513

If you do not wish to specify a delivery date, we will ship your order within 1 business day after receiving your order, excluding weekends and holidays.
If you wish to specify a delivery date, we will ship your order from 2 days before your desired date.
Please note that it may take up to 2 business days for orders to be shipped during periods when there is a high volume of orders.

通常商品と予約注文商品を同時に購入された場合、配送方法は「まとめて発送」となります。通常商品を先にお受け取りになりたい場合は、恐れ入りますが通常商品と予約商品を分けてご注文ください。

通常商品と同様、ご注文完了時に全額決済となります。代金引換の場合は、商品到着時にお支払いとなります。

アクセサリーをボックスに入れてお届けいたします。詳しくはこちら。

The screen where you enter your payment information uses an SSL (Secure Sockets Layer) encryption system. The information you enter is protected by an encryption security system.

Payment can be made by cash on delivery, credit card, or bank transfer. For cash on delivery, please pay in cash when you receive the product. You will be charged a separate cash on delivery fee.
Payment can be made using the delivery company's credit card when the product arrives.
For bank transfers, please transfer to our designated account within 5 days from the date of order. If it is more than 5 days, it will be treated as a cancellation. Please place your order again.

Ordered products will only be delivered within Japan.

We will deliver the product via Yu-Packet or Click Post. You can specify the delivery date from 2 days to 14 days from the date of your order, or specify the following times.
Morning (9:00-12:00) / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21: 00
Please note that in some areas, such as remote islands and Okinawa, we may not be able to accommodate your request even if you specify a delivery date and time.
If you will be absent at the time of delivery, please contact us using the contact information listed on the "Absence Notification Form."
For customers using cash on delivery, the storage period for your package is one week when you are not home.

The fee will be 500 yen nationwide. (For remote islands and Okinawa, additional charges will apply.)

Please contact ROZILICA customer service so we can investigate.
TEL:03-6555-4513

Please contact ROZILICA customer service so we can investigate.
TEL:03-6555-4513

返品、交換ポリシーについてはこちら。

到着後 7 日以内であれば、原則として同一商品の交換にて対応いたします。万一在庫がご用意できない場合は、商品代金相当額をストアクレジットで付与いたします。  返品、交換ポリシーについてはこちら。

恐れ入りますが、特例適用時はストアクレジット＋5%での返金のみとなります。現金返金・ポイント移行など他の方法はお選びいただけません。

はい。製品不良で交換が不可能な場合、およびワンタイム特例ではストアクレジットでの返金となります。

The products listed on the website are from the current collection. If you cannot find the product you are looking for, please contact ROZILICA customer service .
TEL:03-6555-4513

You can find out the main characteristics of the product on each product page (details, quality, product dimensions, etc.).

ROZILICA.Customer service can be sent. Please contact us by phone at the number below.
TEL:03-6555-4513 Monday to Friday (excluding holidays) 10:00 to 18:00

Our company does not regularly recruit new graduates or mid-career employees.

Please note that ROZILICA does not sell wholesale.

Please contact us at ROZILICA.customer service or call us.
ROZILICA customer service
TEL:03-6555-4513